Tuesday, April 3, 2018

SMITH ASZ

POPSICLE STICK CATAPULT  (STEM ACTIVITY)
Who knew STEM could be so much fun? We did! We used technology to assist us in building our simple catapults. We used math to determine the supplies needed to build the catapults. We used our engineering skills to actually build the popsicle stick catapults. We used science to test how far the catapults flung the items we chose.
Which popsicle stick catapult fired the farthest? 









Thursday, July 13, 2017

Online Library Card Registration form-update

Online Library Card Registration Form | Updates 6/16/17

Both English and Spanish forms now have the SSL certificate, making it secure. This caused a brief accessibility issue yesterday on the catalog/database computer which has been fixed. 

Also, from now on  the form will only display for IP addresses inside the US. If someone tries to access it from overseas, they will receive an error message: Online Registration Unavailable - AIP (41.76.196.34) where the 41.76… will be the actual IP address detected. If you are contacted by a legitimate Houston/Texas resident who is overseas and wishes to get a library card, connect them to Circ Admin. This was done to control some nefarious activity that was detected coming from foreign IPs. 

Please contact me if you have any questions. Again, your feedback is much appreciated as it allows us to improve the user experience.
Saima 

Tuesday, July 11, 2017

Online Library Card Registration Form-update

Online Library Card Registration Form | Updates 6/16/17

Both English and Spanish forms now have the SSL certificate, making it secure. This caused a brief accessibility issue yesterday on the catalog/database computer which has been fixed. 

Also, from now on  the form will only display for IP addresses inside the US. If someone tries to access it from overseas, they will receive an error message: Online Registration Unavailable - AIP (41.76.196.34) where the 41.76… will be the actual IP address detected. If you are contacted by a legitimate Houston/Texas resident who is overseas and wishes to get a library card, connect them to Circ Admin. This was done to control some nefarious activity that was detected coming from foreign IPs. 

Please contact me if you have any questions. Again, your feedback is much appreciated as it allows us to improve the user experience.
Saima 

Friday, October 21, 2016

voter guides

Good morning everyone,

We just received an update from the League of Women Voters of Houston, that they expect the Houston Voters Guides to be ready for delivery by the middle of next week.

We know that many of you have received queries from your customers who are eager to get the guides. Here are a few recommendations you can give to start their research:

1.       Direct them to our Go Vote page: http://houstonlibrary.org/go-vote
The site has links to download your local ballot, know your voting rights, find your polling stations for Early Voting (Oct. 24th-Nov 4th), and more.
2.       The League of Women Voters Guides for Texas are available online in both English and Spanish.
http://www.lwvtexas.org/Voters_Guide.html
Candidate info for the office of the President and various Texas state officials are available on this guide.
3.       Show them how they can download their sample local ballot on the National LWV site.
Go to www.vote411.org, enter in your address, and you will see all the races that should appear on your ballot.
For each race, the site talks through the duties of each office that is up for election, and includes statements from the candidates.

Every vote counts! The info below reminds us that just one vote can determine an election.

Thank you all for your steady and enthusiastic work through this election season.


Sincerely,

AT&T visit

Hello Team,

Please see the email from Maurice below regarding what dates AT&T is visiting locations to install new AT&T switches. This is just an informative email so that you are not surprised if they show up. Nothing else is asked of you but to make sure staff are informed.

Thanks,

Pedro Fonseca

Saturday, October 8, 2016

Discounts

The new Working Advantage employee discount and reward program can save City of Houston employees up to 60% on a huge selection of tickets, memberships, event passes, travel and more.
GuidanceResources Online offers 24/7 access so visitguidanceresources.com to register and if you're a first-timer, use code HOUSTONEAP. Click "Discounts" in the "I'm Looking For" box on the homepage and see for yourself!

Thursday, October 6, 2016

Managers Meeting notes 8/26/16

CE Managers Meeting 08-26-16 Compiled by Yolanda Anguiano

CE Update: (Elizabeth Sargent)

Management Changes/Updates:  Liz congratulated everyone for a great summer.  She added that our next CE Managers meeting will not take place at Central but at the new renovated Jungman.  It will begin at 9AM instead of 8:30AM to allow staff to meet at their branch and carpool to Jungman.  Because of limited parking, staffs need to carpool to Jungman.  A revised manager presentation schedule was distributed.  We will not have anyone present at September’s meeting.  The new managers that have recently joined our meetings were added to the group of presenters.  Their names are highlighted in red.  A copy of the assignments will be posted with the minutes.

News from around Customer Experience:
·         Billy Glasco and his wife are expecting their first baby.
·         Kallie Benes returns next Friday, Sept. 2nd from her maternity leave.
·         Cedric Clark is the new Librarian II-Assistant Manager for Smith/Young.  He relocated from Virginia where he worked in various library systems.  He started at HPL on August 1st
·         Tony Goodwyn has left HPL to work part-time and dedicate himself to his writing.  Alma Avina is serving as Acting Manager of HIL/RIN while we find a new manager.
·         Liz also thanked Drew Alvey (PLE/TUT) and Christy Chang (SWX/WAL) for serving as Acting Manager while we find replacements.
·         The vacant Collier Manager position has changed from Admin Supervisor to Librarian III and will be posted soon. Melinda Campbell is currently serving as acting manager until we hire a new one.

The Library asked the Mayor for 7 additional positions: 6 dedicated passport agents and 1 Library Service Supervisor to serve as Manager of Blue Ridge once it reopens with the WIC clinic inside.  We succeeded in getting 4 of the 7 positions: 3 passport agents and the Library Service Supervisor.  Mayor Turner will consider giving us the other 3 passport agents once we demonstrate an increase in revenue that would pay for the additional positions.  We are finalizing the locations for these new positions. We plan to have these positions posted very soon.  HR has to create them before we can post them.
The Library Service Supervisor of Blue Ridge will need to have a background in and passion for Early Literacy.  This position is a Library Service Supervisor rather than a Librarian II to allow those library professionals that don’t have a degree from an ALA accredited program to apply, especially school librarians.  The email recruiting staff for this location will go out later today.  Responses will be due by Friday, September 9th.  If you are someone interested in working at Blue Ridge please reply to the email.  This applies even if you are interested in the Manager position. 


Employee Discounts: Liz made managers aware of the various discounts City Of Houston employees have and ask that you share this information with your staff.
                The new Working Advantage employee discount and reward program can save COH employees up to 60% on a huge selection of tickets, memberships, event passes, travel and more.  Guidance Resources Online offers 24/7 access, so visit guidanceresources.com to register and if you’re a first-timer, use code HOUSTONEAP.  Click “Discounts” in the “I’m Looking For” box on the homepage and see for yourself.
                Visit http://cohemployeenews.com/events-activities/city-nights for other discounts including some of the current ticket promotions, like a 60% discount on Houston Museum of Natural Science tickets.  Currently discounted tickets are being offered to the Kellogg’s Tour of Gymnastics Champions at the Toyota Center on September 30th.  Discounts end September 20.  The Sugar Land Skeeters and Houston Astros offer significantly discounted tickets to select games. 

Leadership Academy:  The new class of Leadership Academy has begun.  Those from CE that are participating include: Alma Chavarria (LMS), Tara Hornbeak (PAR), Candece Beverly (ALI), Jenny Phengdara (ROB), Emily Scott (HMRC), Dominick Spinelli (JUN), and Tim Siegel (STE).

Youth Services:  Leftover SRP incentives need to be sent to Sara Pope.  Leftover SRP books should be sent to Michelle Johnson at CEN.  Recycle your leftover certificates, since they were made from card stock.  The Halloween program SCREAM IN is fast approaching.  If you wish to volunteer, get your supervisor’s approval and reply to the recruitment email when YS sends it out.  Volunteers should enjoy working with teens and tweens.  Make sure you keep reading the YS Blog.  The Very Ready Reading Program kit request link is now live! YS is planning to go live with Very Ready Reading Program starting September 1, so you can go ahead and request the kits that you want to use that first week for your Baby Storytime, Toddler Storytime and Pre-K Storytime.  YS hasn’t received as many requests as they’d like, so please ask your Youth Staff to follow up.

Outreaches:  CE Admin thanked those that have been doing outreaches for HISD this summer.  Blue Ridge/Vinson did two weeks for Elementary School teacher training.  Kashmere and Flores did Middle School teacher training events.  Edgar Fuentes presented at Long Academy with help from Walter staff signing people up for library cards.  Kelly Patton and Jennifer Myers presented for ELA Department Heads, and Jennifer presented at HISD’s Job Alike day (library in-service).

Food Programs:  Without all the August numbers in, we served 9,500 meals and 3,600 snacks this summer compared to 7,100 meals and 2,100 snacks last year.  We are planning to start after school food programs at FRX, MAN, and CAR this year, in addition to SMI and PAR.  Through a United Way grant we are getting fridges and microwaves for PAR, JOH, STE, MAN, FRX, CAR and ALI.

Learning Link: The Learning Link is a student’s educational passport to all of the resources that HPL has to offer inside the classroom, at home and at any HPL location.  Students can check out books, eBooks, audio books, classic literature, animated books, comic books, access online homework help and tutoring, music and video streaming, and have access to free Wi-Fi and computer access at HPL locations.  There is no launch date yet but we hope to get it out mid-September or early October.  It is an initiative that isn’t widely known yet by schools.  We will have a dedicated webpage for Learning Link.  HEB is sponsoring this program and paying for posters for each location.
                Students will be able to borrow up to 10 items at one time.  There will be no fines.  The loan period will remain 3 weeks.  The maximum loan period, including renewal is 6 weeks.  Students will be able to access digital materials including eBooks, eAudiobooks, and specialized online research tools.  If items are lost or damaged, they will be charged up to $10 per item.  Accounts will become inactive once a student reaches $50 worth in non-returned books.  HPL is still trying to develop a way to earn down or read down charges on a student’s account.
                The Learning Link library account is connected to the student’s HISD ID and the first initial of their last name.  The PIN will be the month and day of their birthday.  Pre-K through 5th grade will receive a card on which to write their account number.  Middle Schoolers and High Schoolers will not get a physical library card but use their HISD Student ID.  Elementary students will be able to check out juvenile materials only.  The other students will be able to check out juvenile, teen and adult materials.  We are working on guidelines for staff override of exceptions.
                There will be three resources per age group that HISD wants to highlight and will be placed on the hub or portal.  For Elementary kids, Tumblebooks, National Geographic Kids and Explora were selected. Tumblebooks offers animated talking picture books.  The picture books integrate sound, animation, music, narration, and activities to keep kids engaged in learning.  National Geographic Kids engage kids and take them on adventures in science, nature, culture, space and archaeology with age-appropriate content.  It offers videos, articles and kids’ books.  Explora is a child-friendly and graphically fun database to search newspapers, encyclopedia, magazines and more.  It is similar to Kids Search. 
For middle schoolers, Explora, Britannica Library for Young Adults, and E-Books were chosen.  Explora aids in research and has articles, pictures and videos in magazines and newspapers.  It also offers teachers lesson plans and Lexile reading levels. The resource has an elementary school version and a secondary version.  Britannica for YA has a variety of topics from art to technology and more.  It’s easy to use, conduct research, complete homework assignments and special projects.  It also helps students explore and compare countries from around the world.  It includes an on-line dictionary if you encounter unknown words in their resources.  E-books – Overdrive is the most robust and oldest platforms.  You can borrow eBooks, audiobooks and more from HPL anywhere and anytime.  There is a 10 item checkout limit.  It offers items in English, Spanish and other languages.  The checkout period for eBooks is 14 days.
For High Schoolers, Literature Resource Center, NoveList and e-Books were picked.  The Literature Resource Center offers up-to-date biographical information, overviews, full-text literary criticism and reviews on writers in all disciplines from all time periods and from around the world.  Students can use citations and other material offered to support their thesis.  Information is also downloadable or students can email it to themselves.  NoveList connects readers to their next book by making recommendations with read-alikes, book reviews and book discussion guides. Students can search for read-alikes by titles, authors, plot, series and more.  This database doesn’t include the full narrative or books, but has plot summaries and reviews.  It’s good for readers advisory.  E-Books are available with the same guidelines as for the middle-schoolers. This service is not streaming, but you can place a hold on an item.  It has a good source of teen fiction.  If the book icon on the book title is greyed out, it means the item is checked out and you will need to place a hold.  If the icon is dark, it means it is available for check out. 
Additional resources were also covered in the presentation.  Brainfuse is a free online tutoring service HPL offers.  It builds skills, offers a writing lab, job and career resources and adult learner resources.  The live online tutors are available every day from 2PM-11:59PM for 20 minute sessions in English or Spanish.  This service matches the grade level and subject to the child and teacher.    It offers tutoring for elementary through college prep and some adult learning.  SkillSurfer gives practice sessions to learn more about the subject.  In the writing lab, students can submit resumes or essays and get suggestions on improvements.  Career Resources are offered through Brainfuse as well.  JobNow can help match careers to student interests, offer resume templates, and other job resources.  For the adult learner, it offers tutoring for GEDs, Citizenship, Microsoft Office, Career and Resume writing.
Another resource is the Learning Express Library which offers help with math, reading, science, social studies, vocabulary, spelling and writing skills and test prep for STAAR and college exams.  It has a carousel that offers different platforms for different age groups.  You first need to set up an account with them.  Students can take pre-tests, study and then take post-tests and get recommendations for improvement.  This service can help the child that struggles as well as the one that excels.  It has a college prep center component and job and career accelerator that helps students with internships.  The Adult Learning Center helps with writing, speaking, and citizenship.  Services are also offered in Spanish.
E-books options were given that included Overdrive, Axis 360, ComicsPlus, and Hoopla.  All but ComicsPlus have apps available in the Apple Store, Google Play, or Kindle Fire.  ComicsPlus can be accessed through the HPL app only.  You can create an account with your library name and card in all but Hoopla.  Hoopla requires an email password as well. 
For help with reading and writing, Brainfuse, NoveList, Literature Reference Center, Literary Criticism Online, Something About the Author and Mango Languages are recommended resources.  For math help, students should access the Learning Express Library and/or Brainfuse.  For Science, students can search for services like Facts on File Science Online, Teen Health and Wellness, National Geographic Virtual Library, and National Geographic Kids.  Social Studies resources are offered through CultureGrams, Gale Power Search, Press Display, Historical Newspapers, 19th Century U.S. Newspapers, and Houston Area Digital Archives. 
HISD staff members are also getting a Learning Link account, too.  The accounts will be virtual library accounts only.  They will be able to access HPL electronic resources but not physical items, like books, DVDs or CDs.  HISD staff can check those items out with their own library card. 
Schools can schedule visits to or from their local library. CE Admin asks that you accept all outreach requests.  If staffing is a problem, consult your Sr. Manager.  For more details, look to the handout posted with the meeting minutes.

Digital Strategies: (Rick Peralez & Roland Lemonius): Rick introduced the new Senior Manager of Tech Link Roland Lemonius.  Any suggestions you may have for Tech Link should be addressed to him.  Roland said he’s looking for Tech Link staff members that are comfortable with customer interaction and good with reference interviews.  Staff will need to know about digital and audio recording and be able to configure these instruments, but not necessarily play them.  They need to be multi-taskers and be willing to work at the new pilot site Scenic Woods.
Rick informed the group that the wireless issues are being addressed.  They are working with HITS to prioritize the issue and hope to have it resolved by next week.  The Hot Spot lending program is still being worked on.  DS needs Council approval for the fines/fees structure.  Rick hopes to have this resolved and launched at Dixon and Acres Homes next month.  Rick added that the issue TDI is having with losing remote access to HVAC is related to the wireless transition problem.  The new printing services Request for Proposals (RFP) arrangement was originally canceled, but a new one was released last week and Rick is waiting on the vendor response.  The new reservation system is being rolled out soon.  Staffs are welcome to suggest any improvements and Rick will look into possibly making adjustments.  The staff suggestion of being able to assign computers to specific customers is being considered as a walk up feature and is being tested out.

Staff Motivation: (Billy Glasco, Jose Santoyo, Derrick Spearman, Leonore Hu)  Motivation is the process that initiates, guides, and maintains goal-oriented behaviors.  It involves the biological, emotional, social and cognitive forces that activate behavior.  The reason why people do something is extrinsic or intrinsic.
Extrinsic behavior involves earning a reward or avoiding punishment and intrinsic behavior is done for its own sake, personally rewarding.  Everyone is different and has a preferred motivator.  It’s important to get to know your staff, know yourself and evaluate your resources.  Motivation matters because lack of it results in increased absences, wasted time, lower quality of work, decreased responsibility, reduced creativity and staff tension, which all could lead to increased customer complaints.  This can also affect the manager’s productivity, efficiency and morale.
                To help motivate your staff a manager should lead by example, interact with staff and have a presence.  You should focus on finding solutions instead of dwelling on the problems.  Show a humanistic side.  Take a few hours at the service desk and shelve a few carts.  Empower your staff by giving them projects to lead, forming teams to tackle projects and designate staff as team leaders in meetings.  Allow staff to interact freely and step into the manager’s shoes.  Other ways to motivate staff include praising their accomplishments, taking opportunities to teach and learn, having clear staff expectations and making the environment feel safe.  Be approachable.  Managers should build and enable their staff to succeed.  Leaders should be able to acknowledge mistakes and ask for help.
                Celebrate small accomplishments with your team.  Use food or chocolate to reward yourselves or have an occasional lunch together to invite conversation.  This encourages a motivated team that isn’t afraid to fail, is eager to learn new things, able to work harder with less, and is focused and determined.  The team will feel encouraged to grow and face new challenges so it will produce more.

Staff Appreciation:  Each location was given their staff appreciation budget.  The budget numbers were based on the number of staff at your location or grouping.  Guidelines, sample petty cash form, and a tax exempt certificate were included in the envelope with the budget memo.  If you do spend something before the September meeting, get with Laurie or Celeste on how to do the paperwork.  At our next meeting, Financial Services will conduct training on how to process the paperwork.  Remember that the amount for reimbursement has to be the same as what’s on your receipt.  You are not allowed to have personal items that you purchased on the receipt especially if you used the tax exempt form.  Any expense reimbursement for $100 or more needs to be processed with a check request.  You need to work with Financial Services to create a third party check for payment.  The vendors need to be City approved vendors and agree to take the city check.  HEB is one.  More details will be given during the training next month.

Booksale:  If your booksale inventory is robust, reach out to smaller locations to share your items.  All the money earned from the sales go to the same fund.  All the earbuds and flashdrive sales profits go into the same account.  Special Collection locations are welcomed to sell these items too, just speak to Celeste.

Commitments: (Jennifer Sessa)  Jennifer focused on teamwork, communication and training at her location.  She initiated a “Group Project Friday” event.  Every other Friday her team works on a project.  It builds teamwork and gets things done.  A new project will begin in September and she is taking staff suggestions on what it should be.  She is also working on her blog to communicate better with staff.  She is updating and overhauling it to include links and external resources and make it somewhere staff can go daily for information and announcements.  Jennifer wants to get beyond the standard HPL training and include more professional development.  She is asking staff with specific skills to share their expertise and conduct trainings and best practice teachings.

(Kelly Patton) Kelly committed to giving staff time to implement and execute projects.  She gives staff small blocks of time off the desk to complete their goals.  She has taken time to celebrate staff birthdays by decorating their cubicles or having cake.  She also celebrates different occasions, like having a Jazz Day, Star Wars Day, or Talk Like a Pirate Day to keep things fun.

(Dena Melvin): Dena has taken to emailing staff important information and using the blog for meeting notes.  She works on morale by having parties, food and holding team exercises.  She spends extra time with customers.  More one on one staff meetings have led to good discussions on job performance.  She discovers what staff like and don’t like to do and works with that to create new challenges.

The next three commitment presenters are Derrick Spearman, Laney McAdow, and Alma Avina.

City Savvy: Liz recommends reading the City Savvy when it comes to your inbox.  It has great information on all City Departments.  The site is City Savvy.  It often has features about HPL that you won’t find elsewhere.  It had articles on the recipients of the ACE scholarship, the Citizenship Institute class training held in Tomball, Gregory School exhibit of church hats, and the little library project called “Groomed for Literacy”. 
The 7 Academic and Continuing Education (ACE) scholarship recipients were Sr. LSS Lauren Ray, Archivist Valerie Wade, CSC Monique Pickrom, LSS Savannah Dorsett, Sr. CSC Debra Allen, Sr. LSS Carrie Tombs, and Tech Hardware Analyst Robin Cabrera. These funds were provided to further their education through continuing education courses, seminars and degree plans.
The Citizenship training helped prepare 30 staff members to conduct future citizenship classes at our library locations. 
The hat exhibit at Gregory celebrates “the domestic engineers that have come before us, and the history of why African-American women wear hats to church.” The exhibit opens on Saturday, Oct. 29 and the final day of the exhibit will include a fashion show and reception. Everyone visiting the exhibit is encouraged to wear their hats.
The Groomed for Literacy program is a partnership between HPL, Put It In A Book Foundation and local barbershops.  It will address literacy for children and promote a love for reading by putting books in community barbershops where there is a high population of individuals with low literacy, low income and low access to books. The kick-off will be at Scenic Woods on Saturday, Sept. 24 at 10AM-12PM.  More details on all these events are found at the City Savvy website.

Innovation Lab: Liz also wanted to mention how our Tech Link library project could be just as successful as the Innovation Lab at Clear Lake City-County Freeman Branch Library.  She focused on the news article about a girl who traveled from Victoria, Texas to Clear Lake to use their 3-D printer to create a prosthetic hand.  With the help of staff and volunteers, they took design plans from the internet and after several attempts were successful in creating her prosthetic hand.  You can find more information at http://www.click2houston.com/news

CMC 2017: CMC time is coming.  The theme this year is “Compassion in Action”.  Please make sure you select a CMC coordinator for your location and send this information to HPL CMC Coordinator Candece Beverly at Alief.  You can select more than one coordinator.  Liz encourages you to select someone new this year to give more people the experience.  The CMC Coordinator Training will be Friday, September 9th and Wednesday, September 14th from 9:15AM-11:15AM at Central’s Program Place.  Coordinators need only attend one of the meetings.  A link with the dates will be sent to you to register your coordinators for the training.
                The CMC Fall Festival will be on Friday, October 28 from 11AM-2PM.  Dr. Lawson has approved a 1 hour delayed opening for every location with the exception of Central and Clayton.  We are requesting 100% participation between all groupings/locations by sponsoring a booth or entering the Carved Pumpkin Contest.  There is a $5 fee for each activity.  Your CMC coordinators will receive more information at their training.  This event is the same day as our CE Managers Meeting.  We will adjust the schedule to accommodate it.  More details will follow.
                Our CMC goal is $50,000 in donations, 100% participation, and an increase number of Above & Beyond Donors.  To be considered Above and Beyond, you need to give 1% or more of your gross salary.  Last year we met all of our goals.

Good news from HPL:  Clayton is having an open house Oct. 8th, where they will have getting started sessions, genealogy society tables, historical re-enactors, etc. along with a full month of genealogy programming for Family History Month.  Handouts will be available at our next meeting.
                HMRC is having their next exhibit August 27-November 12 entitled “We Serve Humanity: Stories of Hope and Commitment”.  HMRC salutes its 40th anniversary with a gallery of individuals who strived to make the world a better place for future generations.  The exhibit includes photographs, documents, audio-visual media and ephemera from the fields of business, medicine, civil rights, social justice, the arts, journalism, environmentalism, education and government service.  Programming and tours will coincide with Hispanic Heritage Month and Citizenship Month.
                HMRC has recently been awarded a TexTreasures grant through TSLAC for the digitization of additional KHOU-TV film reels.  This is important because without digitization these film reels will deteriorate to a point where they are unusable.
                Gregory School is collaborating with HISD and HPLF to coordinate field trips for 4th graders across the district that will fulfill Texas history curriculum requirements for the 2016-2017 academic year.  They hope this encourages more teachers and students to visit the location.  Students who visit will have access to a number of books, worksheets, and learning activities to help them understand the themes presented in the galleries.
                Central held its first Housing Assessment last month and it was a success.  Homeless individuals were assessed on a variety of aspects of their lives to determine the best housing intervention.  In the 2 hours that assessors were here they were able to interview 23 people.  They were also able to make contact with 6 people that they had not been able to find before.  The assessors were pleased with the facilities and the programs we have at the library.  They added that our customers were really a good group of people, less unruly than others.

Locations are doing great at supporting each other when short staffed.  ROB has lent ACR/OAK staff.  Richard and Drew did a great job working together to get staff HEAR reviews done.  Drew has lead by example and is working Saturdays.
Dominick and Isabel are doing an excellent job of getting Jungman ready for opening.
Marcia and her team have done a great job of getting the books on the shelves at ALI.
Chris and his team have done a great job of weeding the ROB collection and preparing it for closing for renovations.
The ALI and ROB teams held a special team bonding event last month by celebrating their diverse culture.  Each staff member brought a dish either from their country of origin or US state within which they were born.  They shared why they picked the dish and the importance it held for them personally or their culture.  They realized that for most of the dishes the same ingredients were used, just prepared differently, which tells us that we are all very similar, just based on different cultures, religion and place of origin.  Please see pictures on their Yammer page under Henington-Alief Regional Library.
Collier made $5,000 in its first month of doing passports.  Also their Star Party is this Wednesday, Aug. 31.  Explore the solar system at their community Star Party.  They are borrowing the Lunar Planetary Institute’s walk-in Planetarium and are having activities, snacks, and crafts for all ages.  They have also begun training new hires, having them spend their first week at HPL at Collier and reporting to their home locations the following week.  Feedback from new hires has been extremely positive.
Stanaker has received a new PS4, and has placed it in their teen area to invite more teens and to provide additional programming without overtaxing staff.
Melcher has added Family Movie Time on Thursday afternoons, which has become very popular with patrons.
Bracewell has conducted several outreaches with more to come.
LOO/MNT will be piloting the Neatoscan project starting September 12th.  The Friends have it at their warehouse.  It tells them if the item is a “hot item” at Amazon.  Senior Managers took the training.  Staff will be asked to set aside the hot items in a green wrapper and place in a bin.  FIDS will pick up the bin and ship it to Friends twice a week.  This will help clear items from the location more quickly.

Staff Development Day: Staff Development Day is October 10th.  It is mandatory for all staff.  We are encouraging carpooling.  Laurie will send out a survey to managers/assistant managers regarding parking.  There are a limited number of parking spaces at Central and staffs that are carpooling with 3 or more people will be given priority for those spaces.  Everyone else will need to park at Lot H.  Staffs that work at Central need to use their regular parking arrangements (bus, Lot H, Hobby etc.).  All staffs need to have an employee badge to get access to the building for that day.  It’s the manager’s responsibility to ensure that all staffs have a way to get to the event.  The survey will be sent out September 13 at around noon and carpools will be taken on a first come, first serve basis.  It will be due by COB September 16th.  A list of everyone in the car will be needed as well as the driver.  Security will only allow the staff on the list entry to the garage.

Annual Reports:  Laurie will be sending out an email regarding annual reports soon.  They are due by COB Friday, September 16th.  The guidelines that have been used in the past will be the same: trends, challenges, etc.  The report should only be one page long.

Notary Service:  HPL is launching notary services in mid-September.  They are looking to begin services on the 19th, but more information will follow.

HEAR:  Because some HEAR plans didn’t get done and were canceled, the FY16 plans will be re-opened.  You have until September 30 to do the reviews.  Remember if you have an approved plan in place but you alter it in any way, it will be kicked back into draft status and you will have to go through the approval process again.  You will need to get your 2015-2016 template done, reroute it for signatures (reviewing authority and staff signatures) which will get the plan active and then do your HEAR evaluation.  Refer to last month’s minutes for the behavioral factors standard.  Also refer to Suzy Benton’s email to create the plan.  Liz is working with the Senior Managers for standard goals and behavior factors for supervisors.  This will come out next week. 
                This is important to get done because not getting a HEAR evaluation for an employee is a grieveable offense.  On October 1st, HOPE will go after staff with no reviews and encourage filing a complaint.  Part-timers also need reviews.  You also have until September 30 to have the 2017 HEAR plans in place.

Buildings: (Mary Wagoner) Robinson has already stopped passport services in preparation for closing for renovations on Wednesday, August 31.  Collier is getting a new roof and will take longer than originally planned because of documented leaks.  They expect it to be done in ten weeks.  Alief opens on Tuesday, September 6 with a grand opening Saturday, September 10.  CITGO has provided funds for the grand opening.  We are still not certain on when Jungman will be opening because we’re waiting on the Mayor and City Council.  Young grand opening is set for Saturday, November 5.  Blue Ridge will be opening with a WIC clinic inside and the opening is yet to be determined.  Dixon will undergo interior enhancements that were funded by City Council but the dates are not set yet.  The new Tech Link renovations are scheduled for Scenic Woods, but no specific date has been set.

Houston Housing Authority Voucher Program:  HPL will be participating in the Houston Housing Authority Voucher Program this year as we did four years ago.  We will offer internet access to the program applicants.  This is a lottery program for public housing.  The program dates are Monday, September 19 to Sunday, September 25.  The applicants will need an email account, so staff will assist them in getting one.  We will have a webcard on our website advertising the program.  It will have a link to the application website and a few sentences about what the program entails.  We are working to get a training webinar where staff can get training credit. 
This is a pre-application process.  The application requires personal information on the customer and his/her family like social security numbers, income, birthdates, etc.  Income can be estimated.  HHA will not disqualify an applicant if their application is incomplete.  They can get all the required information further into the process.  Customers will receive a confirmation email from HHA, so they don’t need to print their confirmation.  They will be notified of the next step through email.  There is typically a high volume of applications in the beginning of the week and the program only takes 20% of the applicants per day, so it may be better for applicants to file later in the week for a better chance of selection. 
Computer labs will be open to applicants, but Mary doesn’t want you to cancel any pre-existing programs to accommodate this.  The application will be mobile friendly and the program website will be in English, Spanish, Vietnamese and Mandarin. 

Helen: This is an election year and we already offer all customers the opportunity to register to vote with each transaction.  Customers can register to vote now through October 11.  HPL is partnering with non-profits to do voter registration at our locations with volunteer help.  Helen asks for you to create and expand displays around the League of Women Voters Voting guides. HPL will have web banners and webcards regarding the elections.  Helen will email you about the different efforts surrounding voter registration we will have in September and October. Early voting runs October 24th-November 4th.

In attendance: Chris Arrowood, John Merullo, Tim Siegel, Iona Joseph, Jesus Villegas, Felicia Brisco, Melissa Gwinn, Leonore Hu, Mercedes Mayne, Maggie Sepulveda, Cedric Clark, Melinda Campbell, Shirley Singletary, Robert Lewis, Patricia Ogea, Melissa Ryans, Jennifer Myers, Jose Santoyo, Jayla Parks, Helen Chou, Alma Avina, Drew Alvey, Monica Siboldi, Richard Hurst, Dena Melvin, Michelle King, Kathrine Myers, Craig Bertuglia, Laura Montegrande, Sara Pope, Alexandra Drake, Kelly Patton, Laney McAdow, Erika Cardoso, Virginia Williams, Nhu Le, LeRoy Robinson, Rebecca Denham, Billy Glasco, Vanessa Gempis, Christy Chang, Donnie Byrd, Nathan Stokes, Edgar Fuentes, Hellena Stokes, Dominick Spinelli, Jennifer Sessa, Sue Kaufman, Karen Luik, Gary Lackey, Christopher Patrick, Beck Gorman, Fred Schumacher, Sylvia Espinosa, Maurina Powers, Tega Zoma, Cylenthia Hoyrd, Melissa Hayes, Tula Gorden, Marcia Cameron-Denton, Derrick Spearman, Diane Doyen, Paty Bustamante; From Youth Services: Michelle Johnson, Jacqueline Thomas, Shanti Rao, Lisa Swan, Erica Moreno, Jerome Hurt, Nagma Akbar, Alexandra Zengotita, Irene Resnick; Guest: Rick Peralez, Roland Lemonius; CE Admin: Elizabeth Sargent, Laurie Covington, Mary Wagoner, Patrick Atkins, Pedro Fonseca, Djuina Hammett, Leah Fraser, Celeste Diaz, & Yolanda Anguiano

Next meeting will be at the Jungman Neighborhood Library
at 5830 Westheimer Rd, 77057 on September 23rd 9AM-12PM.
Remember to carpool!




Laurie Covington 

Wednesday, October 5, 2016

FLOAT Labels

Good afternoon,

FIDS drivers and my team have been seeing a steady increase in the number of bins/boxes/bundles coming through Delivery that have been very difficult to identify as incoming floats due to the inconsistent ways they are being labeled.  With the high volume of material being moving through system on a daily basis, items with unclear destinations slow the workflow down.

Materials being sent in from Neighborhood Libraries to the Float Team for floating should always use the green FLOAT labels, which are available from the Supply Room as a stock item, and address them to LMS on the “TO:” line.  It should not be necessary to create your own labels or resort to using post-it notes, which fall off very easily.

Affix the green labels securely to your bins and boxes, or rubber band them to tops of bundles if your shipments are small (but please don’t add tape over rubber bands).

Managers - Please share this reminder with all members of your NL teams, as not everyone is on this email list.


Thank you,

~Sara

Sara Karow
Centralized Floating Coordinator

Houston Public Library | Library Materials Services

Thursday, September 15, 2016

CE Managers Meeting 07-22-16

Hello,

Here are the minutes from the July CE Managers Meeting.

CE Managers Meeting
07-22-16
Compiled by Yolanda Anguiano

CE Update: (Elizabeth Sargent)

Management Changes/Updates:  As of August 1st, SMI/YOU will have a new LII-Assistant Manager Cedric Clark.  He’s moving here from Virginia.  He was a branch manager and worked with the mobile outreach program there and also worked with different health organizations in North Carolina.  Julia Bradley from COL will be leaving to pursue a law degree on August 15th.  Dena Melvin from PAR has returned from maternity leave.  Craig Bertuglia is now serving as acting manager at SMI/YOU while Kitty Myers is out on extended leave. 
News from around Customer Experience:
·         Jose Santoyo welcomed a baby boy named Benjamin on June 5th.  He was 7 lbs., 15 ounces and was 21 inches long. 
·         Danielle Wilson gave birth to a baby boy named Cy Lewis Wilson on July 12th weighing 7 lbs., 11 ounces and was 21 inches long.  Until Danielle returns, Assistant Manager Billy Glasco is in charge of the Gregory School. 
·         Liz asked staff to keep Sr. Manager Pedro Fonseca and his family in their thoughts since his son underwent heart surgery.  He will remain hospitalized for nine days and then be recovering at home for about a month.  Pedro has his city cell and laptop.  He also has a hotspot, so he does have connectivity while at the hospital.  His responses will be a little delayed during this time but he is working as much as he can based on how his son is recovering.  Liz asks that if you have a critical issue that needs his attention to contact CE Admin and we’ll try to address it.
·         Last Friday the second Leadership Academy class graduated.  Those completing the program from CE were Angela Barratt, Christy Chang, Rebecca Denham, Sara Pope, Jennifer Sessa, Billy Glasco, Jayla Parks, and Tula Gorden.  Their final project will be posted to the intranet soon.  Candidates for the next Leadership Academy are still being considered.  Those selected will be announced at our next meeting in August.  Liz shared that if a selected candidate feels he/she will be unable to commit to the program requirements due to personal or professional conflicts, it is alright to turn the opportunity down.  He/she can resubmit their candidacy at a later date.
·         Eleven postings are coming out next week: Part-time and Full-time CSCs, Librarian II-AM (KEN), Librarian II (CEN YOU), Librarian II (HMRC), Librarian III-Manager (PLE/TUT & SWX/WAL), LSS Youth (CAR), Sr LSS (Generalist & Passport Services at CEN), Librarian III (CEN), Sr. LSS-Youth (HIL/RIN).  There will be job offers extended for PT CSCs soon.
·         If you have staff incorrectly assigned to you in Kronos, issues with keys or codes or with email or Sirsi passwords, notify Laurie.  She is the point person for those issues.  Please don’t contact HR, IT, Payroll, or GSD directly about these types of changes.

Kronos:  Mr. Weeks forwarded an email that was sent at the end of June concerning Biweekly Exempt Employee Schedules.  All supervisors should be reviewing every employee’s schedule editor in Kronos at the beginning of each pay period, whether they are exempt or non-exempt.  For non-exempt staff it is essential you update it to reflect any changes to days off or starting/ending times for that two week period.  If you don’t do this an employee will show they have an exception such as being late or being early. 
For Exempt staff, working different schedules than what is in the schedule editor can affect the employee being paid accurately for vacation, sick and holiday leave.  Supervisors are responsible for ensuring accurate work schedules are reflected in Kronos.  Since work schedules can change based on the needs of the employee or the needs of the department, we are requesting that supervisors review the work schedules and make any necessary adjustments in Kronos early in the pay period.
Try looking ahead up to 2 weeks in advance.  If you find that you are consistently changing a staff’s schedule and need to make a change in the pattern, talk to Payroll.

Pride 2016: HPL participation in the Houston Pride events was a huge success.  There were over 100 library card applications and nine memory boards filled out showing Houston stands with Orlando.  Staff from Central, Community Engagement and Laney from HMRC worked the table.  Next year we are looking to have another table for the festival and a float in the parade.  My’Tesha and Liz are spearheading the 2017 effort and are asking for volunteers.  Please email Liz and cc Laurie Covington and Leah Fraser if you are interested.

Digital Strategies: (Rick Peralez & Britney Scott): There are two upcoming FY17 initiatives.  The first is project management for HPL.  The goal is to work better across the organization.  HPL is adopting a web based tool called Smartsheet.  Britney Scott in the Director’s Office has been appointed as the coordinator of the project and she will be creating an HPL Dashboard for projects.  In Customer Experience, Laurie and Mary will be working with Digital Strategies on it.  Smartsheets will help track progress on projects across the organization.  Managers may receive emails requesting updates on different projects.  Look on-line for Smartsheet tutorials.  Each Smartsheet looks like a spreadsheet with columns and rows but it stores important files, you can copy emails to rows, set reminders, view as a calendar, share the sheet with others and it can be accessed from a smart phone or tablet.  Again the purpose is to simplify tracking and planning projects.  A dashboard will be created with all the projects going on in the system.  Those who want to get involved early can look to web tutorials or view YouTube videos to get started.  Their official website is www.smartsheet.com and you can sign up for a free trial membership.
The second initiative is a Hot Spot lending program.  This program has already been adopted by Chicago and New York libraries.  Digital Strategies wants to start small and develop the program.  The pilot sites will be ACR and DIX.  There will be 25 hot spots and 25 small notebook computers available for check out at each location.  Further into FY17, the program will expand if funding allows.  The launch is targeted for August.  DS is working on the technical aspects and what is needed to make the program work.  Customer Experience needs to develop policy, fines, fees, etc.  DS will have a separate number from the Help Desk number specifically for the hotspots call-ins from public customers.  That hotspot number will have different hours of service than the Help Desk.  DS is considering Hot Spot telephone service hours in the range of Monday through Saturday 9PM-6PM.  CE staff can call the Help Desk for assistance with hotspot support.  DS staff will be able to turn off Hot Spots after the loan period expires.  The loan period will be the same as books, 3 weeks.  The ability to place holds on the Hot Spots is still being worked out.  Customers will be able to save documents to a specific area on the laptops but they will be erased upon checking the laptop back in. DS is exploring possibilities of using filters on the laptop.
If you have additional questions regarding these programs or other DS related questions, email Liz and cc Laurie and Leah.

Youth Services: (Rebecca Denham)  On August 12th, there will be a mandatory Youth Services meeting because of training on the Learning Link.  If Youth Staff members can’t attend, please instruct them to go to the CE Managers meeting on the 26th at the Hiram Clarke Multi-Service Center Auditorium and participate in the Learning Link training there.  Please notify Rebecca and Sara about the change.
                For SRP, customers need to log in their book or hours read by August 1st.  On the 2nd, YS will pull the information and determine who the bike and Family Prize Pack winners are.  The winners will be notified by the YS team and Communications.  They will send winner information and awarding instruction to Managers and youth staff.  A photo of the winner and his/her bike is requested, so a photo release form will need to be completed.  These items will be used in the press release announcing the winners as well as a photo collage.  Please try to keep the SRP propaganda (posters, etc) visible in the photos of the winners.  All the leftover prizes and books will be collected in late August, so please continue to award prizes until then.  End of SRP surveys will be going out next week.  All staffs are encouraged to submit one by Wednesday, August 10th
Please update the names of your Youth Services staff on the Youth Roster found on the Youth blog: YS Blog.  This helps the YS team know who belongs in the Youth meetings.  Each location needs at least one representative.  Rebecca also reminded managers to submit Positive Pops nominations.  She highlighted the section on the blog that deals with In-house Monthly Observances.  There is a link to the spreadsheet that lists all the in house programs with date and time and person in charge for each location.  This helps keep everyone informed about what programs have been scheduled for locations.  Rebecca urges everyone to read the YS blog because it’s frequently updated.
At Central, CEN Teen Room staffs are taking advantage of the Pokémon Go phenomenon.  YS staff are borrowing a few Hot Spots and leading Pokémon tours around the CEN complex and/or City Hall.  There are 2 staff members leading the group.  One staff member will be holding the Hot Spot.

Safety Update: (Gwen Walter)  Gwen shared that compared to other City departments our safety record is great.  There will be a new safety campaign launching in FY17.  It will be a 2 year process.  There will be a “Caught Being Safe” award for those staff members that are vigilant and mindful of staff safety as well as “Most Improved Location”, and “Safe Employee of the Year”.  Gwen wants to encourage managers to submit nominations for the Caught Being Safe.  Some managers asked if more training on defibrillators could be made available, since those locations that have them don’t know how to operate them.  Gwen promised to follow up, since she has now been certified as a teacher.  She added that instead of doing fire drills for every location, she will be doing safety walk-throughs on “Facility Fridays”.

Language Access Plan: (Helen Chou & Terence O’Neill) Training on the iSpeak Houston Language Access Plan is mandatory for all City of Houston Departments.  Houston has been declared one of the most diverse cities in the US and Harris County has one of the largest foreign-born populations.  The top five languages spoken in Houston are Spanish, Vietnamese, Chinese, Arabic, and now French, which has replaced Urdu.  24% of Houstonians have limited English proficiency.
                On August 3rd, a study of the economic impact of immigrants in Houston will be released.  Terence O’Neill from the Office of International Communities in the Department of Neighborhoods shared that the Hispanic community contributes $15 billion to the Houston economy while Asians contribute $10 billion. 
The language access plan is a response to a federal law that all public agencies are obligated to provide service to all, even those with limited English proficiency (LEP).  LEPs have trouble reading, writing or speaking English, or don’t write, read or speak it, or are hearing impaired or deaf.  When former Mayor Parker was in office, she launched Administrative Procedure 2-11 concerning Houston’s language access plan iSpeak, where all essential information would be translated in the top five foreign languages spoken in Houston. All essential documents have been translated.
                All City departments that deal with the public need to adhere to this language access plan.  Each of those departments has a written policy and a language coordinator: HPL’s is Helen Chou.  The HPL Language Access Plan can be found here:  http://www.houstontx.gov/ispeakhouston/dlap/Library.pdf. The coordinators report how the department is helping LEPs, ensure that important documents are translated into the five official languages and report how the library complies with the city policy.  Terence also discussed the difference between interpretation and translation.  Interpretation is oral and in real time while translation is word for word written communication.  iSpeak is the City of Houston’s official portal for resources, information and media that promote public access to essential information and services in languages other than English.
                Every library location has posters that list most of the foreign languages (written in that language) that non-English speakers in Houston use.  Customers can point to that language so that customer service staffs know what language they speak and can contact the language line for assistance.  In addition, non-English speaking customers can print out language access cards from on-line that tell them how to contact 911 or 311 services.  It is a pocket size card that says what language the person speaks and tells the LEP how to say “I speak … language” phonetically.  The posters should be placed in a highly visible place and staff should know what to do with them.  Staff members should also be prepared if customers come in with the smaller identification cards.  Helen will be sending out laminated posters soon.  If customers come in needing assistance in another language, there is a language line.  You can call 832-393-3000 and you’ll get a voicemail asking if you need interpretation help.  Our client ID is 50-45-49.  The department code is confidential and can be procured from your location manager.  At the April CE Managers meeting, a flow chart was distributed detailing the process staff will need to follow when requesting help with interpretation: iSpeak flow chart.
                A video was shown of the common issues LEPs face when trying to receive public services.  Terence explained that staff shouldn’t make assumptions when helping people.  You should always maintain eye contact with the LEP and speak directly to them instead of the translator.  Avoid speaking in a loud voice and avoid going through family members.  Use simple sentences and be patient.  With hearing impaired constituents, use written notes, smart phone or texting to communicate.  Central has a specific “purple” phone to use with those customers.  The Language Line will need advance notice of your need for interpretation for hearing impaired customers.  Not all deaf people can write or use a smart phone, so you need to provide a private space to communicate.  American Sign Language also has a different type of sentence structure so written messages may seem strange from a hearing impaired person. 
                All LEPs are entitled to City services by law, so staff members need to learn how to use the language line.  If you have questions, direct them to Helen.  All constituents are entitled to privacy so when using the language line, don’t use speaker phone.  Continue to report your language access numbers in your statistics.  One suggestion made was for staff to take a MANGO language course to learn another language.  Liz and Laurie will see if staff could get training credit for it.   Terence’s presentation was recorded and will be made available on-line in a few weeks. 
                Helen added that 35 staff members completed citizenship training last weekend.  She will be meeting with all locations to determine what specific needs your community has in terms of international services.

Marketing Plan: (Marjorie Gonzalez, Donna Jackson, Veronica Davidson)  Marjorie shared that her group along with Helen have been on a road show visiting locations.  Communications, Print Shop, and Virtual Services are working on streamlining the marketing process to increase consistency of messages and determine what needs printing and how much to print.  The budget for printing in general and color printing has decreased.  Marjorie says they’ve discovered that currently about 50% of the print material used to market our services go in the trash, unused.  Customers for recent big events have been surveyed and results show they learned about the event via email or on-line. 
The goal with the new calendar of events is to have events planned 12-18 months in advance and prioritize them for printing and marketing.  There will be new promotional tools to advertise programs and events.  Each location will have a push card flyer that will focus on 3 events every month.  The flyer, location specific e-newsletters and social media (Twitter, Facebook Instagram) will be used to market events.  Location events will need to be in the event module 3 months in advance.  Each location will receive a proof of your flyer at the first of the month, then approval/edits will be due by the 15th and then the flyer will be distributed before the end of the month.  If the Print Shop doesn’t hear from you by the 15th, they will assume the flyer is approved for printing.  Google docs will be used to collect edits and be put on the G-drive.  The folder will be labeled Neighborhood Library Marketing.  Celeste will be a CE liaison and review, select and prioritize Instagram posts. 
The calendar template will continue.  There will also be 8 ½ x 11 poster templates available to promote in house.  Staff can also reserve digital cameras and Kindles to help document an event.  Marjorie wants you to encourage customers to sign up for the location e-newsletters.  There will be no more seasonal flyers like book clubs, fitness programs or craft times and flyers for individual events will cease.  System wide projects will be filtered through Programming.  Marketing packets will take 6 months.  This stream lined process will help with flexibility for last minute projects. 
Communications will be the primary contact for all promotional endeavors rather than the Print Shop.  All email communication concerning one project will be self-contained in one email chain.  There will be a new approval form to proof a marketing piece and a new marketing evaluation form to gain feedback on the new process.  The new marketing request form will launch August 1st.  For internal communications, there will be a monthly email newsletter.  It will highlight information from every location.  Updated information will be on the Communications Intranet Page soon.
  1. Use New Marketing Request form to submit for a new project.
  2. All communications for marketing requests are now through Communications - hpl.communications@houstontx.gov
  3. Use the Reprint/Outreach Request form for standard reprint and outreach material requests.
                Brand Ambassadors will become point people for each location.  In a few months the team of ambassadors will be determined.  The Brand Ambassadors’ purpose is to create a cohesive library.   Action implementation will begin in November.  They will focus on consistency in library “evergreen” services.  They will maintain brand compliance in pull up banners, posters, and billboards for locations.  There will be Google AdWord campaigns, Facebook Ads, and Link newsletters coming in January.  
The timeline for this new way of marketing will be in 4 phases.  The first is the road show (already done), the 2nd has the new forms in effect starting August 1st, the third phase is when the location event cards will start and seasonal flyers will stop, and the fourth will be in January where all improvements will be in effect.  The Marketing presentation can be viewed here.  The e-newsletter will be sent before the beginning of each month so they can promote the upcoming month’s programming.  For in-house programming staff can use the calendar and sign templates.  The approved fonts staff can use can be found here: Approved Fonts.

More Announcements: (Liz, Laurie, Mary)  Managers were asked who on their staff is bilingual.  Those that receive bilingual pay need to verify their language proficiency.  CE Admin needs to know how frequently those staff members use their second language.  All bilingual pay staff will need to pass a competency test.  Senior managers will be requesting the information soon.

CE Teams: Laurie and Liz will be working on implementing various customer experience teams to get work done or evaluate services.  A Service to Veterans team was discussed and Julia Bradley let us know about a Reference E-Learning Quick Team she wanted to lead.  Please email Laurie and cc Liz and Leah if you are interested in helping on the Veterans team or lead or work on the Reference e-learning team.  An email will be sent to all CE staff asking for participation, so feel free to take some time to think about it.  Each team will have a CE Admin liaison that will help with scheduling meetings and keeping the team moving forward.

Buzz Magazines:  The Buzz magazines are a digital and print publication that will be partnering with HPL on creating a dedicated HPL feature section.  Their publication covers the communities of Bellaire, Memorial, River Oaks, Tanglewood, and West University. This is an opportunity to reach different community members.  Buzz wants to host a virtual book club with HPL and have our staff provide content for our weekly section. The weekly editions would be blog-type posts highlighting a specific book or several rotating for different audiences.  Buzz plans to post 1 article per week online only.  Staff will provide book recommendations for their readers, not a book review.  Those locations that are being asked to participate are HEI, OAK, RIN, LOO/MNT, KEN, STE, MEY, SWX/WAL, and CEN.

Librarian of Congress: Dr. Carla Hayden is the new Librarian of Congress.  She was confirmed on July 13th and she’s the first woman and first African-American to hold the position.  She is also the first professional librarian in more than 60 years.

Learning Link: Our August 26th meeting is mandatory due to the Learning Link training we will have.  We are close to finalizing the details.  Discussion still continues on what resources will be featured on the landing pages.  If you are unable to attend our August meeting, speak to your Senior Manager and Liz about attending the August 12th training during the YS meeting instead.

Libraries for Peace: Liz spoke about the Libraries for Peace display idea that she emailed staff on 7/18.  On Friday, July 15th Harris County Public Library posted the message, “Read something by someone you think is nothing like you—whether that separation is cultural, philosophical, or religious.  It might not change your mind, but understanding is the first step toward dialog.”  Liz sent a picture that was included with the post.  Both Central and HMRC are participating by also creating a display with the message.  If any other location decides to put up a sign or display, please take a picture and send it to Liz.  She will share it with Communications for posting on social media.

Blue Ridge: Blue Ridge staffing is still being worked out.  An email requesting recruits will be sent soon.  We need to find the right kind of people that will be able to flourish in a family and literacy centered work environment.  When Blue Ridge reopens, it will be a combination Library and WIC clinic.  The WIC part will be run by the Health Department.  Staff members will need to be able to handle crying babies and have an interest in early literacy.  Liz is looking to add a Librarian II or LS Sup that has an early literacy focus and background to the budget, but needs City approval first.

Supplies: Every location is getting a tape dispenser gun.  Those locations with iPad kiosks will also be getting wet wipes and micro-fiber cloths to clean the iPads.  The cloths can be laundered.

Plan Houston and FY17 Goals: An email will be coming out in the next week or two to all location managers and assistant managers about creating goals for your locations in FY17.  Locations used to have to create something for Communications that covered what they were hoping to accomplish that year.  Liz will be providing some guidelines for what we want in FY17 but start thinking about what legacy and accomplishments you want for your location or grouping in FY17. 
                Also make sure you become familiar with Plan Houston (http://planhouston.org/).  It is based on existing visions, goals, and strategies already created by the City and organizations representing all aspects of the community.  Plan Houston defines successful outcomes for the City and develops strategies to enhance neighborhoods and support growth and development.  This effort will improve coordination between government agencies and ensure efforts of the City and its partners are as effective as possible.  The system-wide HPL goals have to be tied to Plan Houston goals and strategies starting this fiscal year.

HEAR: Non-supervisor reviews will include professional development as a Smart goal for full-time employees and it will be up to the manager’s discretion for part-timers.  Behavioral Factors will include Customer Focus and Attendance and Punctuality.  Managers will decide the other two goals.  Detailed Professional Development goals weren’t passed out.  The base SMART goal is the one we submitted to managers last year.  Use the metric on the CE Blog as the starting place for the number of professional development hours.  Managers and employees may decide to increase the number of required hours but they should not have less than the hours listed there.  For other goals, managers and employees should work together to tailor your plans to your employees within reason.  For Supervisor reviews, Liz is working with Senior Managers on doing something similar.  There will be a SMART goal that is the same but then the others will be tailored to you and your specific role/location.

Articles: There were two articles concerning the Library in the Chronicle recently.  One describes how library projects got hit because of the bond delay.  MOO, MEY, and MNT improvements are delayed because there is no funding presently.  If you receive questions about this, please refer customers to CE Admin.  A second article focused on summer activities the library is providing for kids.  Both Karen Luik and Tony Goodwyn were quoted.

Interns: Council member Karla Cisneros is getting excellent reports regarding the summer interns she funded.  She heard from Tuttle that they’ve never had so many teenagers in the Library.  At Carnegie, the interns are having great success in helping prevent the “summer slide”. 
Each Intern and their Supervisor should have received an invite to an August 4th luncheon in celebration of the completion of the Summer Intern program.  Supervisors need to RSVP for themselves and their intern as soon as possible.  Laurie added that it’s okay to give interns a ride in your vehicle to the event.

Pokémon:  Try to take advantage of the Pokémon craze, and incorporate it into your programming by doing a display or putting up a sign.  Share pictures of your events with Liz.  Be welcoming to those that come and use it as an opportunity to entice the public to your programs and services.

Staff Appreciation:  Our booksale budget was just received and the funds were reduced by $10,000.  Liz and Laurie will have to evaluate the entire budget to determine what is being allocated to locations for staff appreciation as a result of the reduction.  Each location’s appreciation allotment will be determined by the August meeting.  We aim to have Dimitri from Financial Services conduct a training on how to handle the paperwork. 

Flashdrives:  Laurie asked if locations have extra flash drives; please return them to CE Admin for redistribution to other locations in need.  We only have 30 left in reserve.

Outreaches:  Be proactive and start planning your fall outreaches and begin requesting your outreach collateral and prizes.  The prizes include pens, pencils, magnets and post-its and can be requested from Celeste via email.

Renovation Update: (Mary)  Collier is getting a new roof.  September is the target month for closing.  We will have access to the Jungman building by August 1st.  JUN staff will be determined in August.  They will need help in tagging, weeding, etc. in preparation for opening.  Access to ALI is scheduled for August 8th.  Mary hopes to have it up and running by the time school begins.  She thanked all the volunteers that have helped get all the buildings ready for closure and opening.  BLU and YOU are still a work in progress.

Open Job Lab statistics have gone up in FY16.  Mary is encouraged by those numbers for FY17.


In attendance: Felicia Brisco, Kelly Patton, Leonore Hu, Rebecca Denham, Jenny Phengdara, Chris Arrowood, Maggie Sepulveda, Robert Lewis, Drew Alvey, LeRoy Robinson, Melissa Hayes, Christy Chang, Laura Montegrande, Diane Doyen, Melinda Campbell, Tim Siegel, Tega Zoma, Monica Siboldi, Derrick Spearman, Melissa Gwinn, Virginia Williams, Mercedes Mayne, Vanessa Gempis, Erika Cardoso, Tony Goodwyn, Shirley Singletary, Alma Avina, Jayla Parks, Sylvia Espinosa, Donnie Byrd, Alexandra Drake, John Merullo, Tara Hornbeak, Tula Gorden, Dena Melvin, Jennifer Sessa, Jose Santoyo, Craig Bertuglia, Dominick Spinelli, Nhu Le, Fred Schumacher, Angela Barratt, Julia Bradley, Sara Pope, Patricia Ogea, Laney McAdow, Richard Hurst, Nathan Stokes, Karen Luik, Hellena Stokes, Gary Lackey, Christopher Patrick, Edgar Fuentes, Marcia Cameron-Denton, Paty Bustamante, Jesus Villegas, Billy Glasco, Maria Powers, Michelle King, Sue Kaufman; Guest: Rick Peralez, Britney Scott, Gwen Walter, Terence O’Neill, Marjorie Gonzalez, Veronica Davidson, Donna Jackson; CE Admin: Elizabeth Sargent, Laurie Covington, Mary Wagoner, Patrick Atkins, Djuina Hammett, Leah Fraser, Celeste Diaz, & Yolanda Anguiano