1) When writing notes, please make sure to put the date at the beginning of the note and your initials followed by our department at the end (ex. 12/19/13 Customer made aware of balance of 9.40 on acct. (Example: Customer understands what the fine is for and will pay on next visit. DP/LST)
2) Question: What is a "Projected" Fine?
Answer: A projected fine is the amount the customer will be charged when overdue items are returned. Fines on accounts DO NOT assess until the items are returned, so a customer can have a standing fine of .20 and still have a "Projected" fine of 10.20. This means the customer has a fine of 10.00 on overdue items on their account, however they can only pay the standing fine of .20 until the overdue items are returned.
2) Question: What is a "Projected" Fine?
Answer: A projected fine is the amount the customer will be charged when overdue items are returned. Fines on accounts DO NOT assess until the items are returned, so a customer can have a standing fine of .20 and still have a "Projected" fine of 10.20. This means the customer has a fine of 10.00 on overdue items on their account, however they can only pay the standing fine of .20 until the overdue items are returned.
3)When checking in, please remember title pages always come first as we ARE in competition with other locations in terms of hold stats. If another location catches a hold before we do, we lose that hold count.
4) Question: When we check in items, which wizard should we use?
Answer: When you check items in from delivery or from a customer "in person", use the "Discharge" wizard
Title Pages should be checked in via the "Trap Holds" screen
Bookdrop should be checked in under the "Bookdrop" screen
9) What is the difference between Non-res and Non-res Waiver?
Answer: Non res waiver is for a customer who lives within the state of Texas, but not in the city limits of Houston (Bellaire, Conroe, Amarillo, Dallas, Woodlands, etc). These people DO NOT have to pay for their library cards with us.
Non-resident is customers who do not live within the state of Texas (New York, Florida, the Netherlands, etc). All people who live outside the state of Texas MUST PAY a fee of $20 for 6 months and $40 for a year. If a customer has a letterhead from an organization they're staying with, such as the Houston Ballet, we can create a card for them free of charge to expire on the end of their stay.
4) Question: When we check in items, which wizard should we use?
Answer: When you check items in from delivery or from a customer "in person", use the "Discharge" wizard
Title Pages should be checked in via the "Trap Holds" screen
Bookdrop should be checked in under the "Bookdrop" screen
9) What is the difference between Non-res and Non-res Waiver?
Answer: Non res waiver is for a customer who lives within the state of Texas, but not in the city limits of Houston (Bellaire, Conroe, Amarillo, Dallas, Woodlands, etc). These people DO NOT have to pay for their library cards with us.
Non-resident is customers who do not live within the state of Texas (New York, Florida, the Netherlands, etc). All people who live outside the state of Texas MUST PAY a fee of $20 for 6 months and $40 for a year. If a customer has a letterhead from an organization they're staying with, such as the Houston Ballet, we can create a card for them free of charge to expire on the end of their stay.
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