Language Line

Good afternoon everyone,

This message is to provide a solution to an issue that staff may encounter when using the iSpeak Houston Employee Language Line.

Issue: The issue occurs after a staff calls the Language Line, and enters in the Client ID and Library code, and a recorded message asks, “Please speak the name of the desired language”.

After the staff speaks the name of the desired language, the recorded message says that it is not able to identify the language that was stated.

For example, when you speak “Chinese”, the recording answers that it does not recognize that language.

Solution: When the recorded message does not recognize the language, staff may press zero (0) to reach a live operator.

On a specific note, when serving a Chinese customer, the recording unfortunately will not recognize “Chinese”, but will only recognize “Mandarin” or “Cantonese”.

Please share the above information with your staff. If staff continue to encounter a problem after using the above approach, or if staff run into any other issues with the line, please let me know.

Thank you all for your cooperation and feedback in this transition to the Employee Language Line!

Kind regards,

Helen