5/6/16 meeting notes

Smith and Young Neighborhood Libraries

May 6 2016

8:30 AM-11:00AM

Smith NL Meeting Room

Agenda

I           Greeting and snacks

II          CE Manager Meeting announcements

Customer Experience Update - Michele Gorman, Deputy Director of Customer Experience

Helen Cho is the new person in the language department.  She brought to our attention the ISpeak Houston flow chart and that there is a number we can call for assistance.  There is a cost for the service and we don’t have a budget for it at this time.

Digital Strategies Update- Rick Peralez, Assistant Director of Digital Strategies; Joe Sullivan

Joe is in charge of IT Salvage.  If we have broken IT with or without a Gtag and it will fit in a box we can send it to him.  An email to Joseph Sullivan, Celeste Diaz and the manager before you send it.

A contract with ATT was approved that will upgrade the network

Youth Services Update- Kallie Benes, Youth Services Advocate

SRP sign up will start 6/1/16.  Kids will choose books or hours at registration.  Everyone will receive a book for registering.  There will be a new option to sign up as a family one child one adult that will receive special prizes.

Crisis Management- Kallie Benes, Fred Schumacher, Mary Wagoner

Handout on how to Analyze Your Crisis a power point will be sent out later

Staff Off Task At The Public Service Desk- Craig Bertuglia, Melissa Gwinn, Iona Joseph, Maurina Powers

Have a group discussion on what to do if a person is off task at the desk and how to handle it.  The consensus was for the manager to be straight forward.  Ask is that work related if not, don’t do it at the desk.

Announcements - CE Admin

Job applications and the supplemental questions: education if it says put in your highest level of education and you have a BS but if the highest box is Associates degree or higher, choose that.  If the question is years of customer experience make sure to put down all customer service experience not just the current job.

If someone resigns you have to turn in a letter a sample can be found on the Intra net and is then sent to manager, Sharon Alverez, Suzan Lopez, Laurie Covington, Liz Sargent and Senior Manager.

The Emergency line for the library is 832-393-1550 this is the line to call to see if the library is shut down.  It is also appropriate to call your manager and assistant manager.

If there is a storm there is a post storm assessment that needs to be done the first day back in the building.  The reason for this is it has to be reported to FEMA.  FEMA will pay some of the costs to fix damage.

AP2-3 severe weather policy

Expectable use of City IT Municipal Employee Guidebook

III         break

IV        Group Manager Meeting announcements  

Notary services trying to start at some locations by 7/1/16

Sprockets choose appropriate codes

Who speaks what languages?

Ymelda Contreras – Spanish, Monique Pickrom - Spanish and Nuvia Jasso- Spanish

Brainstorm how to have input on collection.  Everyone agreed that suggest a purchase was a good way to have input on the collection.

V         Updates from staff on projects and committees

Nuvia and Monique talked about weeding at Young

Jessica talked about finishing the signs in adult non-fiction

Monique Pickrom talked about the volunteer appreciation celebration.

VI        Questions or comments 

I wanted to be sure that you are aware that later today we expect to do a soft launch of the FY16 Customer Survey.  This survey is being conducted in partnership with Rice and is a continuation of their study into how people are using our libraries; because of that, its’ focus is on usage at our neighborhood libraries.

The survey will initially be sent out to the emails of adult cardholders in Sirsi, and be made available on our web site and our app.  It will then be distributed to Citizens’ Net recipients.  Marjorie will post the information on our social media accounts.  Finally, bi-lingual print copies will be available at all our locations.  There is a cover sheet going out with the surveys asking that the staff:

§  Make the surveys available at the front desk or some other high-visibility spot.

§  Return completed surveys to me – Mary Hammond@ Central Library Concourse Level Suite C177.

§  Contact me with any questions.

City Savvy and other city of Houston document are for staff not the employees.

What shelf stable snacks and drinks do people like? Juice Grape, Apple, V8 Splash, Kind Bars, crackers, Chewy granola, fruit snacks and cookies.